Breakdown assistance & operator’s manuals
We won’t let you down.
We are there for you in case of emergency. Mercedes-Benz Trucks Service24h is available around the clock, 365 days a year to get you back on the road. With the Service24h Connected service, you, as a registered customer, can report a breakdown directly online via My TruckPoint for Mercedes-Benz Trucks. Most of the information is already pre-filled, saving you time. For vehicles with TruckLive or Mercedes-Benz Trucks Uptime, the real-time position and current diagnostics are also automatically added to the damage report.
There for you
Mercedes‑Benz Trucks Service24h.
Your number for fast breakdown assistance:1
00800 5 777 77772
Our service team organises rapid assistance in the event of a breakdown and also takes care of other matters relating to Mercedes‑Benz Trucks Service24h.3
Even easier:
Quickly and easily report a breakdown online via My TruckPoint for Mercedes‑Benz Trucks as a registered customer:
Whether online or by phone: Available 24/7
A contact person that speaks your language is available around the clock at the customer centre and can be reached free of charge3 . Or, as a registered customer, simply report the breakdown online via My TruckPoint for Mercedes‑Benz Trucks. In case of an incident, approximately 900 workshops are available 24 hours a day. In addition, the technicians come to you and your truck perfectly equipped with a workshop on wheels: 4 out of 5 breakdowns are resolved on site. If necessary, your truck will be towed to the nearest available workshop.
Apply for a service card.
Your service card will be issued to you free of charge by Mercedes ServiceCard – simply apply here:
Towing and recovery.
Rescue cards provide detailed knowledge about our vehicles and their safety systems. This helps the emergency services to get to anyone injured more quickly. Which helps save lives.
Discover digital operator’s manuals.
No one can know everything. But everyone can look things up: the technology and operation of Mercedes‑Benz Trucks can also be accessed online. Simple, clear, informative.
The operator’s manuals available online only apply to vehicles that comply with German regulations. For a printed operator’s manual for other vehicle models and vehicle model years, please contact your Mercedes‑Benz Trucks dealer.
You may also be interested in:
Charged to change
Keep your truck running
My TruckPoint for Mercedes‑Benz Trucks
The images and texts may include accessories and special equipment that do not form part of the standard delivery package. The images shown must be considered examples only and do not necessarily reflect the actual state of the original vehicles. The appearance of the original vehicles may differ from these images. Subject to changes without notice. The images and texts may also include models, support services, services, and products that are not available in certain countries.
1 Mercedes‑Benz Trucks Service24h is currently available in 34 countries.
2 In the following countries, different telephone numbers apply to Mercedes‑Benz Trucks Service24h:
Romania: +40 (0)800 672393
Serbia: +381 (0)800 191053
Turkey: +90 (0)444 6284
3 Belgium, Bosnia-Herzegovina, Brazil, Bulgaria, Denmark, Germany, Estonia, Finland, France, Greece, United Kingdom and Northern Ireland, Republic of Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Montenegro, the Netherlands, Norway, Austria, Poland, Portugal, Romania, Sweden, Switzerland, Serbia, Slovakia, Slovenia, Spain, South Africa, Czech Republic, Turkey, Hungary, Cyprus.